– Can I view the current status of my order?
Yes! simply log into your account and we will update your order details here.
– I need my order ASAP! Can you guarantee overnight shipping?
Unfortunately not. Our business model relies on a turnaround time for picking and packing orders that is in the majority of cases 3-4 business days (but often faster). How long items take to reach you depends on Australia Post. Many postcodes receive their items overnight once dispatched, however some postcodes take as many as 5-7 additional business days even with express post.
– Can I pay for faster shipping?
Unfortunately not. We already use Australia Post Express Overnight satchels for all our orders. We know we aren’t the fastest, so we try to be the cheapest! We find that most people would rather wait for an extra day than pay $10 or even $15 for express shipping. Our flat rate shipping is only $4.99. Because we use Express Post overnight satchels, most of our customers receive their orders as fast as they would using standard shipping from another store. Contact us if you need an item more quickly and we can let you know a likely delivery time.
– Can I order by phone or mail?
No. Adultsexstore.com.au is 100% online. this allows us to always offer the lowest prices to our customers by saving on overheads. Rest assured the quality of our service is first class and our products are brand new, un used and guaranteed to deliver!
– Is it safe to use my credit card online?
Yes! we use Pay-Pal Australia and eWay credit card processing to process all payments. Paypal is a world leader in payment processing with millions of transactions on record. For extra security pay-pal offers buyer protection. Added insurance to any purchases you make online. eWay is partnered with NAB and uses the latest in web security and technology. At no point do we ever see your card details. Your transaction is 100% safe and secured.
– What Credit Cards do you accept?
Pay-Pal accepts Visa, Mastercard and American Express credit cards. You can also pay via Bank transfer or Echeque.
– What will show on my credit card statement?
Your credit card statement will have no indication any purchase was made from Adultsexstore.com.au or reference any product you may purchase. Your statement will show our parent company, Collibet Pty Ltd or Collibet. This is to protect your privacy and security.
– How will my order be delivered?
All orders are shipped via Australia Post. We use satchels provided from Aus Post, which allows tracking information for all your products. All satchels are secured and can not be opened or seen inside.
– Do you deliver to PO Box’s?
Yes, As part of Australia Post service, we can deliver to any PO Box Australia Wide.
– Will my privacy be respected?
Yes, all personal information is stored on our personal servers for order information only. Your email address may be used for newsletter purposes. You can unsubscribe at any time. We do not collect or store any banking or credit card information.
– Are batteries included with your products?
Generally no. How ever some manufacturers include batteries with their products. From time to time we may offer promotions to include batteries with purchases.
– Clothing Sizes & Lingerie Sizes- What if the clothes i ordered do not fit?
Please refer to our sizing charts on each individual product page you are looking at. All sizes are clearly stated for the buyers. We can not exchange a product if the product does not fit due to error on your behalf, or you simply change your mind. Please choose carefully before ordering.
If you have any further questions, please do not hesitate to contact us.